866-635-5027
Current wait: 25 mins (24m avg)
Hours: 24 hours, 7 days
Best time to call: 8:05am
Want to contact SiriusXM customer service faster? Don't wait on hold! Chat with the SiriusXM team directly via live chat.
(855) 796-9847
Aviation and Marine Weather Subscriptions
(855) 697-3373
Request the Activation Signal
(800) 422-7142
Return Authorization
Check out if you can find the solution you need.
What happened: I was trying to do something, and ran into a problem.
What happened: My credit card company contacted me telling me that you are charging me three times the normal amount and I want to know why
What happened: What Sirius channel will have the B ears Buffalo game. I would rather listen to the Bears annoucers rather than Buffalo's.
What happened: The problem: I need to know when my subscription is up, so I can tell if I can afford it or have to cancel
What happened: The problem: I need to update a change of address
What happened: The problem: No Sinaloa on my radio
What happened: The problem: Cancel Xm service
To contact the SiriusXM customer service by phone, you can follow these steps:
Look up the phone number of the SiriusXM customer service. The phone number is listed on siriusxm.com. Or check out the SiriusXM phone number page on WorthEPenny.
Dial the SiriusXM phone number 866-635-5027.
Hours: 24 hours, 7 days
Best time to call: 8:05am
Wait for an answer: Once the call is connected, wait for a SiriusXM representative to answer on the other end.
Average wait time: 24m
Identify yourself and state your reason for calling the SiriusXM representative: Let him/her know who you are and why you are calling. Be specific and provide any relevant information about your order from SiriusXM to help them assist you.
Ask for assistance: Ask the SiriusXM representative to help you with your inquiry, whether it's about a product or service you purchased, a billing issue, or any other concern.
Follow any instructions given: If SiriusXM needs additional information from you or provides any instructions, follow them carefully.
Thank the SiriusXM representative: After you have received the assistance you need, thank the SiriusXM representative for their time and help.
To get to a real person as quickly as possible when calling SiriusXM, you can follow these steps:
Dial the SiriusXM customer service phone number 866-635-5027, which can be found on the SiriusXM website or in your order confirmation email form SiriusXM. Or check out the SiriusXM phone number page on WorthEPenny.
When the automated voice prompts begin, do not press any buttons or provide any information about SiriusXM. This may trigger the automated system to provide you with pre-recorded responses and options.
After a few seconds of silence, the system should give you the option to speak with a live SiriusXM representative. This may be presented as an option like "speak to a representative" or "customer service".
Press the correct button when prompted by the automated system to speak with a SiriusXM representative.
If the system still doesn’t connect you to a SiriusXM representative, stay on the line without pressing any keys. SiriusXM will eventually transfer you to a live person.
If you are on hold for an extended period of time, you may be given the option to leave a message for a call back from SiriusXM.
Once you reach a live person, explain your issue and provide any relevant information about your SiriusXM order. The SiriusXM representative will work with you to resolve your issue as quickly as possible.
Alternatively, if you have a specific question or issue you need help with, you can try using the live chat feature on the SiriusXM website. This may allow you to connect with a SiriusXM representative more quickly and efficiently than calling.
When calling SiriusXM customer service, here are some best practices to ensure a smooth and efficient experience:
Have your SiriusXM account information ready before calling. This will help expedite your request.
Make sure you have a stable and quiet environment to communicate with the SiriusXM representative without any disruptions or background noise.
Be polite and respectful to the SiriusXM representative. Remember, they are there to help you and will do their best to resolve your issue regarding your order on SiriusXM.
Clearly explain the issue you are facing and provide any relevant information or details that can help the SiriusXM representative address your concern.
If the initial SiriusXM representative is unable to resolve your issue, politely ask to speak with a supervisor from SiriusXM or escalate the issue to a higher level of authority.
Take notes during the call, including the SiriusXM representative’s name, the date and time of the call, and any reference numbers or case numbers provided.
If necessary, follow up with SiriusXM after the call to ensure that the issue has been fully resolved.
By following these best practices, you can help ensure a positive and productive experience when calling SiriusXM customer service.
If you are unhappy with your call to SiriusXM customer service, there are several options you can try:
Call again: Try calling SiriusXM customer service again and speak to a different SiriusXM representative. Sometimes a different SiriusXM representative may have a different approach to resolve your issue more effectively.
Escalate the issue: If you are not satisfied with the response provided by the SiriusXM representative, you can ask to speak with a supervisor from SiriusXM or escalate the issue to a higher level of authority.
Provide feedback: After the call, SiriusXM may ask you to provide feedback on your experience. Use this opportunity to provide constructive feedback, including what you felt went wrong and suggestions for improvement.
Reach out through other channels: If you are unable to resolve your issue through phone support, you can try reaching out to SiriusXM customer service through other channels, such as email or chat. You can also explore the SiriusXM Help Center, which offers articles and resources that may help you troubleshoot your issue.
Consider other options: If you are still not satisfied with SiriusXM service, you may want to consider other options such as returning the product you bought on SiriusXM or filing a complaint with a consumer protection agency.
To the SiriusXM customer support via live chat, you can follow these steps:
Go to the SiriusXM website and look for a "Contact Us" or "Help" link at the bottom of the page.
Click on the link and look for options to contact the SiriusXM customer support, which include email, phone, or live chat.
Click on the live chat option, and follow the prompts to connect with a SiriusXM representative.
Provide any necessary information about your issue or question, and wait for the SiriusXM representative to respond.
Some retailers may have a chat window that pops up automatically when you visit their website, while others may require you to click a "Chat" or "Support" button to initiate a chat session. If you are unable to find the SiriusXM live chat option, you may need to contact the SiriusXM customer support team through email or phone instead. Keep in mind that the availability of these contact options may vary depending on the retailer and the time of day you are attempting to contact them.
You can contact SiriusXM via social media by sending them a direct message on any of their official social media accounts. Here are the steps to contact SiriusXM via social media:
Log in to your social media account (e.g. Twitter, Facebook, Instagram).
Search for SiriusXM official social media accounts, which are typically verified with a blue checkmark.
Once you find the official account of SiriusXM, click on the "Message" or"Send Message" button.
Type your message and explain your issue or inquiry about SiriusXM. Be as specific and detailed as possible, and provide any relevant order information.
Wait for a response from the SiriusXM social media team.
Please note that the social media accounts of SiriusXM are typically managed during regular business hours, so responses may not be immediate. It's also important to keep in mind that social media channels may not be the most effective way to contact SiriusXM for certain issues. For urgent or complex issues, it's recommended to contact SiriusXM customer service via phone or chat for more personalized assistance.
Yes, to contact the SiriusXM customer support by email, follow these steps:
Go to siriusxm.com and navigate to the "Contact Us" or “Help” page. This information is located in the footer section of the website.
Look for an email address on the page.
Copy the email address provided by SiriusXM and open up your email client. Create a new email and paste the email address into the "To" field.
In the subject line of the email, provide a brief summary of your issue or question about your SiriusXM order. For example, "Return Inquiry" or "Product Question".
In the body of the email, provide as much detail as possible about your issue or question. Be sure to include any relevant order or account information, such as your SiriusXM order number or username.
Once you have completed the email, click send. You should receive a response from the SiriusXM customer support team within a few business days.
To put it simply, WorthEPenny is an independent third-party website that is not related to SiriusXM. WorthEPenny provides free tools and resources to assist customers in reaching SiriusXM customer service more efficiently, such as the SiriusXM phone service that allows customers to bypass long wait times on the phone. WorthEPenny also provides tips and information on common customer service issues about SiriusXM, as well as forums where SiriusXM customers can share experiences and offer solutions to one another. While WorthEPenny works to assist customers of many different companies, including SiriusXM, it is not associated with or endorsed by SiriusXM.
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